CONTINUOUS IMPROVEMENT 
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People integration and motivation  Who should attend ?
Leaders, staff and technicians, all people who wish to apply continuous improvement methods (a guarantee of results), for service companies as well as manufacturing units.
Objectives • To allow a continuous correlation between the key parameters and the consequences.
• To establish the implication of the personnel as active participants in the reasoning process related to cause and effects (identified and quantified).
• To bring a guarantee of results. Why should you attend this training ? While discovering this correlative analysis, you will understand instantaneously the interest and the range of this method.
Situation (1) before the exploitation of the correlative analysis :
• Metrics sometimes difficult to exploit in a productive way.
• The personnel are often not much implied, and it is difficult making them fully adhere.
• The key parameters are not always identified in terms of quantified consequences.
• Control and reactive measures.
• Selective improvements.
• Diminishing results.
Situation (2) after the exploitation of the correlative analysis :
• Metrics primarily pointed towards areas with strong potential.
• The personnel are placed as actors with graphic representation of their improvements efforts.
• The key parameters are systematically identified in term of quantified results.
• Preventive measures.
• Continuous improvement.
• Improving results. In a new quality approach Reoss proposes the transition from situation (1) to situation (2) while adding true value at each level. Key points The integration and motivation of people relates on a human logic. Much is already practiced in a personal environment on a daily basis.
The benefits it can bring on an individual level are known. This is the key of the success of this method in its application as a collective action within the company. PROGRAM : FIRST DAY
• What is integrating and motivating people ?
- Definition and origin of the techniques (controls and lowers costÉ).
- What is it used for ? A case study, (statistical process control of an everyday life process).
- How does it work ? Analysis of the relations and the human reasoning, our reasoning process.
• Individual and collective objectives. Organization of the approach.
- The participants are monitored by objectives during the analysis.
- Step by step implementation in the existing organization.
- Use of associated tools, their exploitation, their effectiveness.
- Different stages, (Remarks, Studies, Plans, AppreciationsÉ)
• Correlative plans, relationship between cause and effects.
- The choices of the processes which one wishes to improve.
- The correlative plan to isolate the causes where action can be taken.
• Parameters, influence of observed variations.
- The dispersion of measurements and interest of the variations, discovered causes of improvement.
- Development of a performance chart. Identify, understand and exploit the variations.
- Stability and control of the influential parameters, measurable parameters and non-measurable parameters.
SECOND DAY
• Productive exploitation of the data base.
- Statistical charts, case studies, drafs, calculations.
- Capability of a parameter, normal distribution, dissymmetrical distribution.
- Performances and target specifications, capability of the processes, case studies.
• How to exploit the analysis ?
- Our positioning, evaluation by levels.
- Which are our strong points ? Which are the points to be improved ?
- Our levels, the building of our exploitation guide.
- Perpetuation, the basis of continuous improvement.
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